Skip to content Mandatory Compliance for NHS & Mixed Practices: Should Your Private Patients Deserve Less?
We take data sovereignty seriously, which is why our entire infrastructure is situated right here in the UK. By keeping our hosting domestic, we don’t just guarantee compliance with British privacy laws—we also deliver significantly faster connection speeds and more robust security for our users.
At RoboReception, we believe clinical safety is non-negotiable. We are fully compliant with DCB 0129, the mandatory UK standard that requires health IT developers to rigorously test and prove the safety of their platforms. By meeting these stringent requirements, RoboReception AI ensures that every patient interaction is managed within a safe, risk-assessed digital environment.
At RoboReception AI, we prioritise data sovereignty by ensuring all information is hosted exclusively within the UK. Our platform is built to meet the Digital Technology Assessment Criteria (DTAC), providing healthcare providers with a secure, high-performance solution that aligns with the NHS’s core standards for data protection and technical security.
RoboReception AI is designed to meet the rigorous demands of the UK healthcare sector. We are fully DTAC-aligned and maintain an up-to-date DSPT (Data Security and Protection Toolkit) submission. By combining these national standards with 100% UK-based data hosting, we ensure your patient information is managed with the highest level of security, integrity, and clinical safety.
At RoboReception AI, we provide a foundation of trust for UK healthcare. Our platform is Cyber Essentials certified, meaning we meet the UK government’s rigorous standards for technical security. Combined with our DTAC alignment, DSPT submission, and 100% UK-based hosting, this ensures your data is protected by industry-leading defenses and remains fully compliant with national regulations.
At RoboReception AI, your privacy is protected by law and by practice. We are fully registered with the Information Commissioner’s Office (ICO), ensuring that our AI platform operates in total alignment with UK data protection regulations.
Our registration serves as a guarantee that we handle all patient and staff information with the transparency and security required by the National Data Guardian. Combined with our UK-based hosting, DTAC alignment, and Cyber Essentials certification, our ICO status provides the final layer of a ‘security-first’ foundation you can trust.
Our platform is fully compliant with the Data Protection Act (DPA) 2018 and UK GDPR, ensuring that every piece of information we process is handled fairly, lawfully, and securely.
Because we are DPA-compliant and ICO-registered, you can trust that our AI was built with ‘Privacy by Design’ at its core. Combined with our UK-based data hosting, we provide a robust, legally sound solution that protects both your organisation and your patients.
Proposed Service Extension: Managed Clinical Safety Onboarding We are expanding our compliance offering to include a Clinical Safety Guidance Document a formal roadmap for safe customer implementation.
Hazard Mapping: We provide customers with a structured questionnaire designed to validate that the external controls identified in our DCB0129 Hazard Log are effectively managed within their environment.
The “Third-Party” Check: Completed assessments are reviewed by an independent Clinical Safety Officer (CSO). By utilising a CSO separate from our primary product development, we mirror the formal separation of 0129/0160 responsibilities.
Deployment Authorisation: This review acts as a safety “gate,” ensuring that the system is only deployed once local clinical risks are adequately mitigated and verified.
To ensure the highest levels of patient safety, every major update undergoes a mandatory review by a trained Clinical Safety Officer (CSO). Utilising our proprietary DTA Criteria Framework, our CSO conducts a granular safety audit of the product’s performance and integration logic. This internal ‘safety gate’ ensures that our technology meets stringent clinical benchmarks before it ever reaches your frontline staff..
Artifical intellligence is great, until a human has to apologise for it.