A year ago, Souman took over his practice in Dublin. Despite seeming ‘fully booked’, revenue was poor with lots of white space in the diary. Things improved slightly when he added Dentally to help land enquiries – but often with unusually high cancellation rates. His original, inherited team had few answers and didn’t seem to care, take responsibility or control.
He then deployed RoboReception to pick up unanswered phone calls and track and trace enquiries with ease, 24/7. Every call is timed and tracked, summarising patient needs and next actions. When that’s a new patient, it’s also added to RoboReception’s LeadTracker dashboard that’s so simple to use it needs next to no training to master.
Welcoming and managing new patients in a smarter, easier way has meant hugely increased revenue with very little investment in time, energy or money. It’s led to saying goodbye to staff who were treading water and taken back control of missed opportunities, helping to build a better business.
Souman added the best-in-class RoboReception ChatBot to his website, making his online presence work harder and smarter, keeping him open when he’s closed. And every enquiry goes into the same, simple funnel to be followed up efficiently and faster.
For him, like many busy principal dentists, it’s like having an extra receptionist that never takes a lunch break or a holiday – especially when he’s working clinically or away from the practice.
It’s a smarter way of working, enabling new and existing clients to contact clinics with consistently high service, freeing-up dentists and reception staff to focus on patients and profit – and highly cost-effective, based on bullet proof data he now receives every month.